Outreach.io Review, Competitors, and Alternatives

Mark shares 44% of the letters that make up the word "marketing", so his future was set from an early age. After a short but financially lucrative gig as a Macaulay Culkin celebrity impersonator, Mark fulfilled his prophecy and joined the Mailshake team as a marketing strategist.
  • December 20, 2020

Outreach is a sales engagement platform that’s designed to help businesses and sales teams close deals quicker, more consistently, and more predictably. The company was founded in 2011 and is currently based in Seattle.

As the name implies, it’s a tool that primarily aims to improve outbound sales efforts, aka sales outreach, by facilitating faster engagements, making engagements more effective, improving scheduling, and optimizing coaching efforts.

Although Outreach’s primary focus is outreach, it’s not limited to outbound sales. Outreach can also be used for account-based sales, inbound sales, and even recruiting as well. The software is geared towards sales teams, not individuals, and focuses on meeting the needs of the remote sales world.

Outreach Core Features

The heart of Outreach lies in its scheduling feature, called sequences. The tool allows sales reps to plan out their strategy (sales sequence) on a per-client basis.

For example, they can plan to send an email to a new lead, follow it up with an inMail the next day, and then shoot over a text if they still haven’t gotten a response. Outreach makes these sequences easy to follow and easy to use so that sales reps can see exactly what they need to get done each day as soon as they sit down at their desks. From there, they can use Outreach’s other features to get through their scheduled tasks as efficiently as possible.

Outreach groups its feature set into four divisions:

  • Complete System of Action: Outreach gives sales reps the tools they need to communicate with their leads and customers. With Outreach, reps don’t need to leave the software to make calls, send texts, and write emails. Everything is contained in the program with the sequence so that sales reps can make their way through their necessary multi-channel communications efficiently and with ease.
  • Always On Assistant: Outreach automatically provides key data and insights on the leads you’re communicating with. That way, when a sales rep calls up a lead, they won’t have to dig around for their file – it’s always right there. Plus, Outreach automatically updates this information by pulling data from your CRM, email, and other tools.
  • AI & ML-Powered Insights: Outreach helps sales reps navigate deals by employing AI and machine learning-powered tools that draw actionable insights from communications data. For example, it can suggest that you pause a sequence based on certain behaviors and suggest text you might want to include in your emails.
  • Track Team Performance: Finally, Outreach helps managers keep track of their team’s performance with in-depth analytics. Plus, it also allows teams to test out different messaging using split-testing to ensure that the right message is delivered to the right lead. Overall, this helps optimize sales efforts to make them as efficient as possible over time.

Other notable features included with Outreach include a sales dialer to make going through call lists easier, personalization capabilities for emails, and efficient outreach meeting booking.

Who Outreach Is For

Outreach can be used effectively by anyone in sales. However, it is specifically designed to meet the needs of six different personas:

  • Sales Development Reps (SDRs): Outreach’s automation, AI, and ML-powered features help sales reps find exactly the right time to reach out to prospects and follow up. It aims to remove the guesswork from sales development efforts by utilizing data and ML models.
  • Closing Reps: Outreach helps closing reps put their administrative work on autopilot so that they can focus on closing deals. It aims to automate follow ups and improve hold rates for meetings.
  • Customer Success Managers: Through employing AI and ML technology, Outreach helps customer success managers save time and work more efficiently by automating many of their tasks.
  • Sales Management and Leadership: With Outreach’s analytics, sales management and sales leadership can monitor and track the performance of their team. Plus, everything is input into the CRM, so accurate data is ensured across the board.
  • Sales Operations: Sales operations can use Outreach to optimize sales pipelines and improve upon existing integrations. The tool can help make sure that sales reps are sticking to the tried-and-true process your sales operation team has created.
  • Marketing: Outreach contains all the tools you need to manage personalized multi-channel marketing efforts. When they’re ready to move on to sales, you can swap them over seamlessly. Using Outreach can also boost close rates by ensuring that every lead gets a sales touch.

Outreach.io Cons

As one of the biggest players in the sales engagement space, Outreach has thousands of customer reviews.

Digging through these reviews, you see two issues pop up consistently:

  1. Outreach only does annual pricing contracts
  2. There is a learning curve to getting the most out of Outreach, because it has many features that most users don’t use.

Let’s explore both of these.

Outreach Pricing

Outreach doesn’t list its pricing on their website; they require a demo before sharing pricing details.

That said, at the time of this writing, Outreach costs $100/month, per user, which is about average for the highest-end plans for most sales engagement software.

However, Outreach does not do monthly pricing. All Outreach accounts must be purchased annually. So purchasing an Outreach account or adding a user to your team will cost $1,200, paid up-front.

Long Learning Curve Due to Many Features

For many companies, moving on to outreach is like moving to a new CRM. Your sales team will spend a lot of time in the platform, and it’s built for large sales teams serving all types of markets.

For a tool that’s so integral to a sales team’s processes, companies often need to customize Outreach for their specific use-case and integrations.

And because there are so many features, many users say that the interface can be overwhelming, which makes the product itself difficult to use.

Larger sales teams often have a sales ops team that helps onboard and train new salespeople to their tech stack. But smaller or newer sales teams may not have a team prepared with formal Outreach training.

Mailshake: Your Outreach Alternative

Outreach is a great solution for larger, more established sales teams, and funded startups with enough “cash in the bank” to cover the upfront annual contracts and implementation costs.

However, most sales teams don’t need all the features and functionality that Outreach offers, and don’t have the time (or interest) to spend weeks learning the ins and outs of a new platform.

For folks like this, Mailshake is a perfect alternative.

Mailshake has all the core features of Outreach, plus a few important advantages:

  1. More flexible pricing options – plans start at $59/month per user, billed monthly, and yearly contracts for a 25% discount
  2. Much easier to get started and use
  3. One-on-one customer success

Mailshake core features

If you’re using Outreach to automate and scale your outbound sales efforts, Mailshake may have all the features you need.

Let’s start with the primary Mailshake features.

Personalization, automatic follow-ups, and lead management

The most important part of a sales engagement platform are:

  1. Outreach automation
  2. The ability to manage prospects and turn them into leads

And this is where Mailshake thrives.

Check out this 5-minute video walking through how Mailshake makes it easy to build an outreach sequence.

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With Mailshake, you can create a sequence of personalized emails and automated follow-ups, triggered or paused based on if a recipient opens, replies or clicks a link.

Set your emails to only send during weekdays and business hours, and maximize deliverability by automatically removing recipients who bounce or unsubscribe with trigger words like “remove me”.

And when a prospect expresses interest in your offer, you can reply to them directly from Mailshake.

Keep track of every single interaction with a prospect, including opens, clicks, and even which touch point turned a prospect into a lead.

Take a look at this at the campaign or account level to see which messages are working and which ones need changing, and AB test emails, follow-ups, or entire campaigns to improve your effectiveness.

All this activity can be pushed to your CRM with our native Salesforce, Pipedrive, and Hubspot integrations, or with any other CRM via Zapier. New prospects can also be added to a Mailshake campaign.

And finally, the most effective outreach strategies go beyond email. With Mailshake, you can seamlessly integrate social selling and cold calling into your outreach sequence.

Add a “task” to connect with a prospect on social media phone call to any sequence, just like you would add a follow-up email.

When a sequence reaches that touch point, all your outstanding tasks will be grouped together, allowing you to power through LinkedIn messages or cold calls one after another.

For most salespeople and entrepreneurs doing cold outreach, Mailshake has everything you need to do effective, scalable outreach.


Outreach requires a $1,200 upfront investment, per user, to get started. For many salespeople and business owners, this is prohibitively expensive.

Mailshake starts at $59/month, per user, billed monthly. There is also a 30-day money-back guarantee. That means if you give Mailshake a try and it’s not a fit, you can reach out to our team and get a full refund, no questions asked.

Mailshake also offers the option of a yearly contract, at a 25% discount. The $59/month plan is reduced to $44/month, and the $99/month plan becomes $75/month.

If you’re interested in investing in a sales engagement platform, but not ready to pay several thousand dollars up front for you and your team, Mailshake is a great alternative.

One-on-One Customer Success

Mailshake’s most popular “feature” isn’t really a feature at all. A quick glance at our reviews on G2 will show a clear pattern; Mailshake customers love how our customer success team makes them better at cold outreach.

If you’re new to cold outreach, or an experienced salesperson looking for feedback from an expert, our success team is here to help.

For teams with annual contracts or on the $99/month sales engagement plan, you’ll receive a 1-hour onboarding session with our success team, to help get you started with the platform, and receive personalized feedback on your campaign copy and strategy.

We also offer one-hour live training and one-hour open office hours twice a week, where you can join and ask questions about the Mailshake platform, or get a live review of your campaign.

At the end of the day, your outreach will only be successful if your strategy is solid and your copy is effective. Our success team has helped thousands of customers do both.

The Bottom Line

Outreach.io is a great product for established sales team ready to make a long-term commitment to outbound sales on a single platform.

For most sales teams, however, Mailshake:

  1. Has all the features you need
  2. Is much easier to use
  3. Is cheaper, and doesn’t require annual contracts
  4. Has more personalized and effective customer success

Click here to book a demo or sign up today.

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